電話訂票
A: Hi. I'd like to make a reservation tow plane tickets.Q: Where do you wanna go?
A: i wanna book two adult round trip flight to Taiwan.
Q: When do you leave?
Q: What time is the next flight?
A: That still has seats available tomorrow.
Q: Is there a transit?
A: No, this flight directly arrives at its destination.
Q: How many hours does it take to Taiwan
A: It will take four hours to arrive at the destination
現場訂票
Q: Do you have promotional rates or special fares?
A: We just offer discount only for online booking
not for buying a ticket on the spot.
Q: I'd like a ticket to New York. Does this flight have any vacancies?
A: All flights to New York are full.
Do you wanna line up and wait for a vacancy?
Q: How long do i need to wait for a vacancy?
A: There are nine people waiting for vacancies now.
選擇機艙
Q: I need two economy class seats.
A: Economy class is full. There are still empty seats in business class
which is ten percent off on weekdays.
Q: How much is the difference between business class
and economy class.
A: Business class is fifty dollars more expensive than economy class.
Check in
Q: What is the counter for Virgin Red Airlines?
A: There you are.
Q: When do you star check in?
A: We start check in two hours before take off.
Q: I wanna check in.
A: Please give your passport and plane ticket.
Q: Here is your boarding pass.
A: Do you need us to help you board the plane?
劃位
Q: I wanna reserve a seat.
A: Where would you like to sit?
Q: Please give me an aisle seat/a windows seat in the rear.
A: All seats in the rear are full
Q: Anyway, we would like to sit together.
A: There are only empty seats that are together next to the wings.
托運行李
Q: I have two pieces of luggage to check in.
A: Please put your luggage here to be weigh.
Q: Is my luggage overweight?
A: Your luggage is five kilograms overweight.
Q: What is the fee for overweight luggage?
A: The overweight fee for luggage is twenty dollars
per one kilograms.
Q: I'll take some things out of my luggage for
my carry on.
A: Even after taking this piece of luggage out, you are still overweight.
Q: Could you give me ten percent extra on my weight limit?
A: I'm sorry, but we can't give you five extra kilogram.
Q: Is there a size or weigh limit for carry on luggage
A: .This piece of luggage is too heavy,
it can't be taken aboard as a personal luggage.
Q: If anything in my luggage breaks, will you compensate me?
A: The insurance company will compensate you.
Here is your luggage tag.
錯過班機
Q: Has my flight left?
A: Your flight has already lift. We can arrange the next flight for you.
Q: When will the next flight to New York be?
A: The next flight is two days from now.
Q: Do i need to pay a fee in order to change to another flight?
A: Please pay one hundred dollars for changing to another flight fee.
Q: Can i get a refund?
A: Sorry about that, there is no way we can give a refund.
登機時
Q: Which gate do i board at?
A: Please board at gate nine.
Q: When do you start boarding?
A: Now you can start boarding.Boarding gate is in section A.
Q: When is the latest i can board?
A: You have to board ten minutes before takeoff at the latest.
Q: Will you announce when it's time to board?
A:There is still half an hour before boarding time.
安全檢查
Q: What things are prohibited?
A: Please take all metal and put in this basket.
then pass through the metal detector.
Q: Should i open my luggage?
A: Please open your luggage.
班機延誤/停飛
Q: Why is the flight delayed/ grounded?
A: Because the weather is bad, we were forced to ground the flight.
Q: How long will the flight be delayed?
A: In half an hour the flight will take off.
Q: Do we need to wait in the airport to be notified of the next flight?
A: We are now checking the weather and
waiting for the time we can continue flights.
更換班機
Q: I would like to change my flight.
A: Which flight do you wanna to change to?
Q: I wanna change my flight to next Monday
A: Do you wanna change your destination?
Q: I wanna change my flight to arrive in Brisbane.
Q: How much is refunded if i cancel my flight?
A: We can refund only sixty percent if you cancel your flight.
行李遺失
Q: I lost a piece of luggage.
A: Please give us your luggage claim ticket.
Q: When will i find out where my luggage is?
A: Please leave your phone number and address.
We'll contact you as soon as we receive any information on your luggage.
Q: I want you to compensate me for my lost luggage.
A: After finding your luggage, we'll send it to your address.
We promise to compensate you for your lost luggage.
貴重物品遺留在機上
Q: I left my valuable things on the plane.
A: Please show us your boarding pass,
we'll help you return to the plane and find your luggage.
Q: This my boarding pass, may i go back into the plane
to find my valuable things.
A: This man will accompany you to the plane to find your valuable stuff.
Q: We are sorry, but we've looked everywhere,
and your things are nowhere on the plane.
A: Do i need to report my lost property?
非常詳細,感謝您.
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